CompTIA A+

เนื้อหาการอบรม

• Mobile Devices
  • Given a scenario, install and configure laptop hardware and components.
  • Compare and contrast the display components of mobile devices.
  • Given a scenario, set up and configure accessories and ports of mobile devices.
  • Given a scenario, configure basic mobile-device network connectivity and application support.
• Networking
  • Compare and contrast Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) ports, protocols, and their purposes.
  • Compare and contrast common networking hardware.
  • Compare and contrast protocols for wireless networking.
  • Summarize services provided by networked hosts.
  • Given a scenario, install and configure basic wired/wireless small
  • office/home office (SOHO) networks.
  • Compare and contrast common network configuration concepts.
  • Compare and contrast Internet connection types, network types, and their features.
  • Given a scenario, use networking tools.
• Hardware
  • Explain basic cable types and their connectors, features, and purposes.
  • Given a scenario, install the appropriate RAM.
  • Given a scenario, select and install storage devices.
  • Given a scenario, install and configure motherboards, central processing units (CPUs), and add-on cards.
  • Given a scenario, install or replace the appropriate power supply.
  • Given a scenario, deploy and configure multifunction devices/printers and settings.
  • Given a scenario, install and replace printer consumables.
• Virtualization and Cloud Computing
  • Summarize cloud-computing concepts.
  • Summarize aspects of client-side virtualization.
• Hardware and Network Troubleshooting
  • Given a scenario, apply the best practice methodology to resolve problems.
  • Given a scenario, troubleshoot problems related to motherboards, RAM, CPU, and power.
  • Given a scenario, troubleshoot and diagnose problems with storage drives and RAID arrays.
  • Given a scenario, troubleshoot video, projector, and display issues.
  • Given a scenario, troubleshoot common issues with mobile devices.
  • Given a scenario, troubleshoot and resolve printer issues.
  • Given a scenario, troubleshoot problems with wired and wireless networks.
• Operating Systems
  • Identify basic features of Microsoft Windows editions.
  • Given a scenario, use the appropriate Microsoft command-line tool.
  • Given a scenario, use features and tools of the Microsoft Windows 10 operating system (OS).
  • Given a scenario, use the appropriate Microsoft Windows 10 Control Panel utility.
  • Given a scenario, use the appropriate Windows settings.
  • Given a scenario, configure Microsoft Windows networking features on a client/desktop.
  • Given a scenario, apply application installation and configuration concepts.
  • Explain common OS types and their purposes.
  • Given a scenario, perform OS installations and upgrades in a diverse OS environment.
  • Identify common features and tools of the macOS/desktop OS.
  • Identify common features and tools of the Linux client/desktop OS.
• Security
  • Summarize various security measures and their purposes.
  • Compare and contrast wireless security protocols and authentication methods.
  • Given a scenario, detect, remove, and prevent malware using the appropriate tools and methods.
  • Explain common social-engineering attacks, threats, and vulnerabilities.
  • Given a scenario, manage and configure basic security settings in the Microsoft Windows OS.
  • Given a scenario, configure a workstation to meet best practices for security
  • Explain common methods for securing mobile and embedded devices.
  • Given a scenario, use common data destruction and disposal methods.
  • Given a scenario, configure appropriate security settings on small office/home office (SOHO) wireless and wired networks.
  • Given a scenario, install and configure browsers and relevant security settings.
• Software Troubleshooting
  • Given a scenario, troubleshoot common Windows OS problems.
  • Given a scenario, troubleshoot common personal computer (PC) security issues.
  • Given a scenario, use best practice procedures for malware removal.
  • Given a scenario, troubleshoot common mobile OS and application issues.
  • Given a scenario, troubleshoot common mobile OS and application security issues.
• Operational Procedures
  • Given a scenario, implement best practices associated with documentation and support systems information management.
  • Explain basic change-management best practices.
  • Given a scenario, implement workstation backup and recovery methods.
  • Given a scenario, use common safety procedures.
  • Summarize environmental impacts and local environmental controls.
  • Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts.
  • Given a scenario, use proper communication techniques and professionalism.
  • Identify the basics of scripting.
  • Given a scenario, use remote access technologies.